• The IT Officer is responsible for maintaining the organisation’s computer systems, networks, software, hardware, and other technology infrastructure.
• The role involves providing technical support to employees, troubleshooting IT problems, maintaining data security, and ensuring that the organisation’s technology systems operate efficiently.

Key Performance Indicators (KPIs)

• Average IT incident resolution time.
• System and network availability.
• Number of recurring technical issues.
• Effectiveness of backup and recovery procedures.
• Compliance with IT security policies.
• Accuracy of IT asset records.
• Employee satisfaction with IT support.

Qualifications and Experience

• Minimum of an OND or HND in Computer Science, Information Technology, Computer Engineering, or a related field.
• 2–4 years of relevant IT support experience is preferred.
• Practical knowledge of computer hardware, software installation, networking, and troubleshooting.
• Knowledge of cybersecurity, data backup, and access management.
• Relevant IT certifications are an advantage.

Required Skills and Competencies

• Strong technical and analytical skills.
• Excellent troubleshooting and problem-solving abilities.
• Knowledge of computer networking and IT systems.
• Good communication and customer support skills.
• Attention to detail.
• Ability to manage multiple technical requests.
• Strong data security awareness.
• Ability to work independently and collaboratively.

HOW TO APPLY

Interested and qualified candidates should send their CV to: almandinehrconsulting@gmail.com using the job title as the subject of the mail.