Location: Lagos
Employment Type: Full-time

Seven-Up Bottling Company Limited is one of the largest manufacturing companies in Nigeria, producing and distributing some of the nation’s most- loved beverages in the country like; Pepsi, 7Up, Mirinda, Teem, Mountain Dew, H2oH!, Lipton Ice Tea and Aquafina premium drinking water.

Responsibilities

• Answer customer questions about products or services
• Resolve customer problems and complaints in a timely manner
• Provide customer support via various channels
• Escalate complex customer issues to management
• Collect and record customer feedback
• Help to improve the customer experience.

Qualifications

• Bachelor's Degree in Business Administration or relevant field.
• A minimum of 2 years of proven experience in a customer service position
• Must be proficient in Hausa or Igbo language
• Proficiency in Microsoft Office and customer service software.
• Must be open to working on a shift schedule
• Outstanding written and verbal communication skills.
• Good understanding of management practices and techniques.
• Excellent leadership and interpersonal skills