Location: Victoria Island, Lagos

Employment Type: Full-time

SRS Collection stands as a beacon of premier luxury, health, and wellness hospitality, celebrated for crafting bespoke wellness and lifestyle retreats tailored to discerning business and leisure travelers alike. With three illustrious properties nestled in central Lagos.

Responsibilities

• Provide first-level technical support for hardware, software, and network issues across departments.
• Install, configure, and maintain IT systems, including POS systems, guest Wi-Fi, printers, and hospitality software.
• Monitor and troubleshoot hotel management systems, ensuring minimal downtime and swift resolution of issues.
• Manage user accounts, permissions, and IT assets, maintaining accurate records and inventory.
• Perform regular system backups, updates, and security checks to ensure data integrity and compliance.
• Liaise with external vendors and service providers to resolve escalated technical issues.
• Provide on-site and remote support for staff and ensure timely resolution of IT service requests.
• Train staff on IT best practices, cybersecurity awareness, and new software or systems as needed.

Job Requirements

• Bachelor’s Degree in Computer Science, Information Technology, or a related field.
• 2 - 3 years of proven experience in IT support, preferably in the hospitality industry.
• Strong knowledge of Windows and Mac operating systems, networking, and hospitality software systems.
• Experience with hotel management systems (e.g., Opera, Protel, RoomRaccoon, etc.) is an added advantage.
• Excellent troubleshooting, problem-solving, and communication skills.
• Ability to work independently and as part of a team in a fast-paced environment